They got me in quickly, offered a loaner if I needed, found the noise from underneath my car was something small, and went over it for winter without being asked. It is a new to me car. They found the battery was insufficient. I was able to get one now and save myself the trouble of car dying in the coldest part of winter. I live out in the corn fields, and they were even willing to put peppermint oil underneath for me, to discourage mice.